Koln Bonn (Cologne) (CGN): Delay, Cancellation and Flight Compensation Rights

Your Passenger Rights at Koln Bonn, Cologne (CGN) Germany

Even though Koln Bonn, Cologne (CGN) Germany is outside the EU, your rights depend on the airline and the route. Flights operated by EU carriers may still fall under EU 261/2004, and many countries have their own passenger protection frameworks.

Compensation Amounts

Compensation depends on the distance of your flight and the length of the delay: EUR 250 for short-haul flights (up to 1,500 km) delayed 3+ hours, EUR 400 for medium-haul (1,500-3,500 km), and up to EUR 600 for long-haul flights (over 3,500 km) delayed 4+ hours.

How to Claim

Filing a claim for a delayed or cancelled flight at Koln Bonn, Cologne (CGN) Germany is straightforward. Provide your flight number, date, and booking reference, we handle the rest and pursue the airline on your behalf on a no-win, no-fee basis.

Extraordinary Circumstances

Airlines may deny compensation citing 'extraordinary circumstances' such as severe weather, air traffic control strikes, or security threats. However, common issues like technical faults, crew shortages, or operational decisions do not qualify, you are still entitled to compensation.

Care and Assistance

During a long delay at Koln Bonn, Cologne (CGN) Germany, the airline must provide free meals and refreshments, communication (phone calls or emails), and for very long delays hotel accommodation and transport between the airport and hotel.