Quito (UIO) Ecuador Delay, Cancellation and Flight Compensation Rights

Traveling can be an exhilarating experience, but it often comes with uncertainties, especially when it comes to flight schedules. If you find yourself facing a delay or cancellation at Quito's Mariscal Sucre International Airport (UIO), it’s essential to understand your rights as a passenger under Ecuadorian and international regulations.

When a flight is delayed, airlines are required to provide timely information regarding the status of the flight. Depending on the length of the delay, you may be entitled to compensation or assistance, such as meal vouchers or accommodation. It's crucial to keep all documentation relating to your flight and communications with the airline to support any claims you may need to file.

In the case of a flight cancellation, airlines must notify passengers as soon as possible. If you are informed of a cancellation, you might be entitled to a refund or to be rerouted to your final destination. The airline should offer you options, and if you decide to rebook, you should not incur additional costs.

Passengers are protected under the Consumer Protection Law in Ecuador, which stipulates that airlines must compensate travelers for delays and cancellations, particularly when the airline is at fault. Understanding these rights can help you navigate the situation more effectively, ensuring that you receive the compensation you deserve.

Additionally, if you experience significant inconvenience due to a delay or cancellation, it’s advisable to file a complaint with the airline. Keep in mind that each situation is unique, and compensation may vary depending on the circumstances surrounding your travel disruptions.